Terms and Conditions - Prepaid Products

The following sets out the terms and conditions by which easy-dial Limited (formerly Phonecard Services Ltd) registered in England Reg No. 3040884 (“ED”) will provide telecommunications services (“Services”) to you. By using the Services of ED you agree to the following:

Amendments to Terms & Conditions

ED may vary these terms and conditions at any time by posting such changes on its website (www.easy-dial.com). You agree that if you decide to use the Services after any amendments have been posted on our web site you are bound by the terms and conditions as amended.

Rates and Charges

Unless otherwise stated, rates listed under 10p will be rounded to the nearest decimal place and rates listed over 10p will be rounded to the nearest penny. (Example: True rate = 1.949p per minute, quoted rate rounded to 1.9p per minute.) ED may vary rates and/or charges or impose taxes or duties in relation to the Services at any time and such changes will be posted on its website and you agree to be bound by these changes. You may request details of our call rates at any time. All prices are inclusive of VAT unless otherwise stated.


All Services provided by ED are strictly on a pre-payment basis. Failure to keep your account in credit will lead to it's de-activatiom.

Expiry and Termination

All Services, including Phonecards and Calling Accounts, shall automatically expire six (6) months after last usage. If accounts are terminated before this expiry, a refund will be granted after the deduction of an administration fee amounting to 10% of the credit balance or £5.00 (five Pounds) whichever is the greater. No refunds are granted in respect of Phonecards.


a) You are liable for all charges associated with the Services, even in the event that your personal account details have been lost or stolen or you have granted a third party permission to use your account.

b) You undertake to hold ED harmless from all liabilities, including damages and claims, arising out of your use of the Services.


You agree that ED is in no way whatsoever responsible for providing or maintaining equipment required to access the Services.

Provision of Service

In order to provide Services to you, ED may select or at any time change carriers or service providers without recourse to you. You agree to be bound by any such changes.

You understand and accept that from time to time the Services may be suspended for reasons including but not limited to maintenance or faultfinding and that ED will not be held liable for compensation for such suspension of Services. ED undertakes to keep such incidents to the minimum.

You also understand and accept that ED cannot guarantee connection to occur with 100% reliability.


You agree and understand that the Services are provided without warranties of any kind, either express or implied, unless such warranties are legally binding.


Should you have any complaint or query about the Services you may phone or fax Customer Services on 0844 804 2803, or e-mail to: admin@easy-dial.com or complete our contact form or write to us at: easy-dial Ltd., 34 New House,67-68 Hatton Garden, London, EC1N 8JY.


In the event that ED suspects that your account may have been used in any way whatsoever in connection with credit card or debit card fraud, then you agree that all personal information used in connection wih the initial application and any subsequent transactions may at the sole discretion of ED be released to the appropriate authorities.

Credit Details

You agree and authorise ED to impart your credit details, where relevant, to a credit-reporting agency to assess your initial application or ensuing account top-ups for credit worthiness. In the event that a debit arises on your account you authorise ED to use any valid credit card, switch card or debit card that has been used previously in association with your account to recover the amount of the debt.

The Law

This Agreement is governed by the laws of England.